At Anderson's Racks, customer satisfaction is our top goal. If you are unhappy with your purchase, you may request a refund under the conditions below.
We accept refund requests within 7 days from the date of delivery. To start a refund, contact our support team with your order details. Please provide your receipt or proof of purchase. Items must be unused and in their original packaging to qualify. Personalized or special-order items are not eligible for refunds.
Once your return is received and inspected, we will notify you about the refund status. Approved refunds are processed within 5-7 business days. The amount is credited to your original payment method. Shipping costs are non-refundable unless the item was defective or incorrect. If this is the case, we will cover return shipping for you.
Please get in touch with us immediately if you believe your product is faulty, damaged, or not as described. We may ask you to share photos or further details to assist with your claim. If eligible, we will arrange a replacement or refund quickly.
Refunds requested for orders made with promotional offers may be subject to special rules. Please read our offer terms before making a purchase. Refunds on bundles or kit sets may only cover the defective item, not the entire set.
If you have questions about the refund policy, contact our customer service team by email or phone. We are committed to resolving any concerns quickly and fairly. By shopping with Anderson's Racks, you agree to this refund policy.
We reserve the right to change our refund policy at any time. Updates appear on our website, so please check back regularly. Continued purchases after changes mean you accept the new terms.
We always strive to deliver quality products quickly and safely. Sometimes, things do not go as planned, and in such cases, we want your experience to remain positive.
Eligible refunds require products to be returned in new condition, with all the accessories and manuals included. If your order arrived late or the box was visibly damaged in transit, let us know immediately. Clear photos help us resolve your request quickly.
Some payment methods may take longer to process refunds. For example, bank transfers may require extra days. We update you at every step. Refund requests may be denied in rare cases if items show signs of use or are missing parts.
Once your claim is approved, our support team will explain every step to keep the process simple for you. If you return multiple items from one order, your refund may be split by item based on each item's condition.
In case a promotion or coupon was used, your refund will reflect the promotional price paid. Taxes and fees might also be adjusted for partial refunds.
We value honest feedback. If you are unhappy with our refund decision, contact us to discuss your concerns. We aim to build trust and long-term relationships.