We want you to be delighted with your Anderson’s Racks products. If you wish to return an item, please review our guidelines below.
You may return most new, unused items within 14 days of receipt for a refund or exchange. Items must be in the original packaging and include all accessories or instructions. Products used, damaged, or customized cannot be returned unless defective.
Contact our customer care team with your order details to start a return. We will provide instructions on how to process your return. Return shipping costs are your responsibility unless there was a mistake or defect. Once your return arrives and passes inspection, we will process your refund or ship your replacement within 7-10 business days.
Please do not send any items before receiving return approval from our team. Returned items without prior communication may be refused.
Some products sold as part of promotions or clearance sales may be final sale and not eligible for returns. Items not meeting our return standards (used, altered, or damaged by misuse) will not be accepted or refunded.
If you receive the wrong item or your package is damaged in transit, notify us immediately. We will arrange a replacement and cover all return costs.
We reserve the right to update our return policy without notice. Please check this page before making your purchase. By completing your order, you agree to this policy.
We encourage you to inspect all products after delivery. If there is any issue, report it within 14 days. We accept returns via mail and will provide you with instructions and a shipping label.
Return eligibility can depend on the product type. Perishable goods, custom items, and final sale products are not eligible for return unless damaged or defective. Electronics and heavy goods require special packaging, so seek help before returning these.
Returned items must be packaged securely. Any damage caused by poor packaging may affect your refund or exchange eligibility. We suggest using the original box whenever possible.
If the product is defective, we offer exchanges for the same product. We will provide you with a similar product or a refund if your requested replacement is unavailable.
All return shipping fees are your responsibility unless the fault is ours. In those cases, we cover the return costs and handle everything for you.
We strive to process returns within one week of receiving them. You will receive an email confirming each step, so you know what to expect.
Our customer care team is ready to help with questions about returns.